Terms

1. Overview
These Terms of Service (“Terms”) govern access to and use of Postrack’s products and services, including websites, web applications, mobile applications, tracking services, asset visibility services, fleet management services, customer portals, APIs and related support services.
The services are provided by Postrack Europe AB (“Postrack”, “we”, “us” or “our”).
By accessing or using the services, you agree to these Terms. If you use the services on behalf of a company or organization, you confirm that you are authorized to accept these Terms on behalf of that organization.
2. Company information
Postrack Europe AB
Regattagatan 22A
723 48 Västerås
Sweden
Org. no: 556763-9157
Contact: info@postrackeurope.com
3. Business use
Postrack services are intended for business use.
The services are provided to customers under a separate agreement, order form, subscription, quotation or other commercial arrangement. If there is a conflict between these Terms and a signed customer agreement, the signed customer agreement takes precedence.
4. User accounts and access
Users may need an account to access the services.
You are responsible for:
  • keeping login credentials confidential
  • using the services only within your authorized account, role and access scope
  • ensuring that information provided to Postrack is accurate and up to date
  • notifying Postrack or your organization’s administrator of suspected unauthorized access
You may not share accounts, bypass access controls or attempt to access data that you are not authorized to view.
5. Customer responsibility
The customer is responsible for:
  • deciding which users may access the services
  • assigning appropriate roles, groups and permissions
  • ensuring that tracking is used lawfully
  • informing users, employees, drivers or other affected individuals where required
  • obtaining any necessary consents or establishing another valid legal basis where required
  • ensuring that devices, trackers and assets are used in accordance with applicable laws and agreements
Postrack is not responsible for how a customer chooses to deploy, assign or use tracking devices, assets or user access within its organization.
6. Permitted use
You may use the services only for lawful business purposes and in accordance with these Terms and any applicable customer agreement.
You must not:
  • use the services for unlawful surveillance or tracking
  • use the services in violation of employment, privacy, data protection or telecommunications laws
  • interfere with or disrupt the services
  • attempt to reverse engineer, copy or misuse the software, APIs or systems
  • access or attempt to access another customer’s data
  • upload malicious code or attempt to compromise security
  • use the services in a way that may damage Postrack, other customers or third parties
7. Tracking and location data
Postrack services may process and display location, timestamp, asset, vehicle, tracker, device and status data.
Location data may relate to assets, vehicles, trackers or devices. In some cases, such data may be associated with an individual, for example where a vehicle, tracker or asset is assigned to or regularly used by a specific person.
The customer is responsible for ensuring that its use of tracking and location data is lawful and transparent toward affected individuals.
8. Mobile and web applications
Postrack may provide mobile and web applications to access the services.
The mobile application may display latest known asset, tracker or vehicle locations, status information, timestamps, search results, settings and account-related information.
Unless specifically enabled and disclosed, the mobile application does not need to use the phone’s own GPS location to display tracked assets. Location information is normally retrieved from Postrack’s backend services or connected tracking systems.
The mobile application is licensed, not sold, and may only be used to access Postrack services in accordance with these Terms and applicable app store terms.
9. Third-party platforms and service availability
Some Postrack services and features may depend on third-party platforms, operating systems, app stores, network providers, hardware providers, map providers, location data sources, device ecosystems or other external services.
Postrack does not control such third-party platforms or services and cannot guarantee that they will remain available, unchanged, approved or compatible with Postrack services.
If a third-party provider changes, restricts, suspends or discontinues access to functionality, APIs, data sources, operating system features, app store distribution, hardware functionality or related services, Postrack may need to modify, limit, replace or discontinue affected functionality.
Postrack is not liable for loss, interruption or limitation of service caused by changes, restrictions or decisions made by third-party providers outside Postrack’s reasonable control.
10. Availability and changes to the service
Postrack aims to provide reliable services but does not guarantee that the services will be uninterrupted, error-free or available at all times.
Postrack may update, improve, modify, suspend or discontinue parts of the services when necessary, including for security, maintenance, legal, technical, operational or commercial reasons.
Where practical, Postrack will seek to minimize disruption and provide reasonable notice of material changes.
11. Data protection
Postrack processes personal data in accordance with its Privacy Policy and, where applicable, a Data Processing Agreement.
The Privacy Policy explains how Postrack collects, uses, stores and protects personal data.
Where Postrack processes personal data on behalf of a customer, the customer is normally the data controller and Postrack acts as data processor.
Privacy Policy: https://postrackeurope.com/en/privacy-policy/
Data Processing: https://postrackeurope.com/en/data-processing/
12. Customer data
Customer data remains the property of the customer or the relevant rights holder.
Postrack may process customer data only to:
  • provide the services
  • maintain and secure the services
  • provide support
  • comply with legal obligations
  • improve reliability, performance and functionality
  • fulfil the applicable customer agreement
Postrack does not sell customer data.
13. Intellectual property
Postrack and its licensors retain all rights to the software, platform, applications, designs, documentation, APIs, trademarks, logos and other intellectual property related to the services.
No rights are granted except the limited right to use the services in accordance with these Terms and applicable agreements.
You may not copy, modify, distribute, resell, sublicense, reverse engineer or create derivative works based on the services, except where expressly permitted by law or agreed in writing.
14. Hardware, devices and connectivity
Some services may require compatible hardware, trackers, devices, SIM cards, network connectivity or third-party systems.
The performance of tracking services may depend on factors outside Postrack’s control, including:
  • satellite visibility
  • mobile network coverage
  • Bluetooth or radio signal conditions
  • battery status
  • device installation
  • hardware configuration
  • third-party platform availability
  • environmental conditions
Postrack does not guarantee that every location update, signal, timestamp or event will be complete, accurate or available in real time.
15. Support
Support is provided according to the applicable customer agreement or support arrangement.
Users may be asked to provide diagnostic information such as app version, browser/device information, timestamps and a description of the issue. Users must not send passwords, access tokens or unnecessary personal data when contacting support.
Support contact: support@postrackeurope.com
16. Fees and payment
Fees, subscriptions, payment terms, invoicing and taxes are governed by the applicable customer agreement, order form or quotation.
Unless otherwise agreed, continued access to paid services may depend on timely payment.
17. Suspension and termination
Postrack may suspend or restrict access to the services if:
  • required for security reasons
  • required by law
  • the customer or user violates these Terms
  • payment obligations are not met
  • continued use may harm Postrack, other customers or third parties
  • a third-party dependency required for the service becomes unavailable or restricted
The customer may terminate services according to the applicable customer agreement.
18. Disclaimers
The services are provided on an “as is” and “as available” basis, unless otherwise agreed in writing.
Postrack does not warrant that:
  • the services will be uninterrupted or error-free
  • all location data will be accurate, complete or real-time
  • all devices or trackers will report continuously
  • all third-party platforms or integrations will remain available
  • the services will meet all customer-specific requirements unless expressly agreed
19. Limitation of liability
To the maximum extent permitted by applicable law, Postrack is not liable for indirect, incidental, special, consequential or punitive damages, including loss of profit, revenue, data, business opportunity or goodwill.
Postrack’s total liability is limited according to the applicable customer agreement. If no specific limitation is agreed, Postrack’s liability is limited to the fees paid for the affected service during the period defined in the applicable agreement or, if no such period is defined, the previous three months.
Nothing in these Terms limits liability where such limitation is not permitted by law.
20. Indemnity
The customer is responsible for claims, losses or damages arising from:
  • unlawful use of the services
  • unauthorized tracking or surveillance
  • misuse of user accounts or permissions
  • customer-provided data or instructions
  • violation of applicable laws or third-party rights
21. Export control and sanctions
You may not use the services in violation of applicable export control, trade sanctions or other legal restrictions.
Postrack may restrict access where required by law or applicable compliance obligations.
22. Changes to these Terms
Postrack may update these Terms from time to time.
The latest version will be available on Postrack’s website. If changes are material, Postrack may notify customers or users through appropriate channels.
Continued use of the services after changes take effect means that you accept the updated Terms.
23. Governing law and disputes
These Terms are governed by the laws of Sweden, unless otherwise required by mandatory law or agreed in a separate customer agreement.
Disputes shall be handled according to the applicable customer agreement. If no separate dispute clause applies, disputes shall be resolved by the competent courts of Sweden.
24. Contact
For questions about these Terms, please contact:
Postrack Europe AB
Regattagatan 22A
723 48 Västerås
Sweden
Email: info@postrackeurope.com