Postrack Privacy Policy

Last updated: 15 May 2026

1. Overview

Postrack Europe AB (“Postrack”, “we”, “us” or “our”) respects your privacy and is committed to protecting personal data.

This Privacy Policy explains how we collect, use, store and protect personal data in connection with our products and services, including our websites, web applications, mobile applications, tracking services, asset tracking solutions, customer portals and related support services.

Postrack provides tracking and asset visibility services for business customers. Depending on how our customers use our services, the data processed may relate to vehicles, assets, devices, trackers, users, drivers or other individuals.

2. Data controller and processor roles

For some processing activities, Postrack Europe AB acts as the data controller, for example when we process data related to our own customer relationships, sales, support and administration.

For many tracking-related services, Postrack may act as a data processor on behalf of our business customers. In those cases, the customer is responsible for determining the purpose and legal basis for the processing, and Postrack processes the data according to the customer’s instructions and applicable data processing agreement.

Data controller:

Postrack Europe AB

Regattagatan 22A

723 48 Västerås

Sweden

Org. no: 556763-9157

Contact: info@postrackeurope.com

3. What personal data is

Personal data means any information relating to an identified or identifiable natural person. This may include names, contact details, login information, device identifiers, location data, vehicle usage data, support communication and other information that can directly or indirectly be linked to a person.

Processing means any operation performed on personal data, such as collection, registration, storage, structuring, use, transfer, deletion or analysis.

4. Personal data we may collect

Depending on the product or service used, we may process the following categories of personal data:

Account and contact information

  • Name
  • Email address
  • Phone number
  • Company name
  • Customer/account affiliation
  • User ID
  • Login credentials or authentication data

 

Work-related customer information

  • Work address
  • Business contact details
  • Role or access level
  • Group or account membership

 

Asset, vehicle and tracker data

  • Asset or vehicle name
  • Device or tracker identifiers
  • Last known location
  • Timestamp of last observation
  • Status information from tracking devices
  • Battery level or signal information, where available
  • Asset group or scope information
  • Historical location or movement data, where enabled

 

Location data

Our services may process GPS, network-based, Bluetooth-based or other location-related data connected to vehicles, assets, trackers or devices.

In some cases, location data may be associated with a person, for example where a vehicle, asset or tracker is assigned to or regularly used by a specific individual.

App and technical data

  • App version
  • Device type
  • Operating system
  • Browser or user agent
  • IP address
  • Error logs
  • Diagnostic information
  • Usage events necessary for security, support or service operation

 

Support communication

  • Messages sent to support
  • Screenshots or diagnostics voluntarily provided by users
  • Support case history

 

5. Mobile applications and digital services

Postrack mobile and web applications may require users to sign in. The applications may display latest known locations, status, timestamps and other information about assets, vehicles, devices and trackers available to the authenticated user.

Unless specifically stated, the mobile application does not need to use the phone’s own GPS location to show asset or tracker positions. Location information shown in the app is normally retrieved from Postrack’s backend services or connected tracking systems.

If a future version of an app requests access to the phone’s location, camera, notifications or files, the app will request permission through the operating system and explain the purpose where required.

6. Why we process personal data

We process personal data for the following purposes:

  • To provide tracking, asset visibility and fleet management services
  • To authenticate users and protect accounts
  • To show authorized users relevant assets, vehicles, trackers and locations
  • To manage customer accounts, users, groups and access rights
  • To provide customer support
  • To troubleshoot and improve our services
  • To maintain security, prevent misuse and investigate incidents
  • To comply with legal obligations
  • To fulfil agreements with customers and partners

 

7. Legal basis for processing

Depending on the context, we process personal data based on one or more of the following legal bases:

  • Performance of a contract – to provide our services to customers and users
  • Legal obligation – where processing is required by law
  • Legitimate interest – for security, support, service improvement and business administration
  • Consent – where consent is required, for example for certain optional features or communications
  • Customer instructions – where Postrack acts as processor on behalf of a business customer

 

8. How we share personal data

We do not sell personal data.

We may share personal data with:

  • Our business customers, where the user belongs to that customer account
  • Service providers and subprocessors that help us deliver the service
  • Hosting and infrastructure providers
  • Map, geocoding or location service providers where applicable
  • Support and operations providers
  • Authorities, where required by law
  • Professional advisors, where necessary for legal, financial or compliance purposes

 

When we use service providers, they are only allowed to process data according to our instructions and applicable data protection requirements.

9. International transfers

If personal data is transferred outside the EU/EEA, we will ensure that appropriate safeguards are in place, such as adequacy decisions, standard contractual clauses or other lawful transfer mechanisms.

10. How long we store personal data

We do not store personal data longer than necessary for the purposes for which it was collected.

Retention periods may vary depending on:

  • Customer agreement
  • Product configuration
  • Legal requirements
  • Support or security needs
  • Data retention settings selected by the customer

 

Tracking and location history may be retained for different periods depending on the customer’s service settings and contractual terms.

11. Security

We use technical and organizational measures to protect personal data against unauthorized access, loss, misuse, alteration or disclosure.

These measures may include:

  • Access control
  • Authentication
  • Encryption where appropriate
  • Logging and monitoring
  • Tenant/customer separation
  • Role- and scope-based access controls
  • Regular security review and operational procedures

 

12. Your rights

Depending on applicable law and the processing context, you may have the right to:

  • Request access to your personal data
  • Request correction of incorrect data
  • Request deletion of data
  • Object to certain processing
  • Request restriction of processing
  • Request data portability
  • Withdraw consent, where processing is based on consent
  • Lodge a complaint with a supervisory authority

 

If Postrack processes your data on behalf of one of our business customers, we may need to refer your request to that customer as the data controller.

13. Children

Our services are intended for business use and are not directed to children.

14. Cookies and similar technologies

Our websites and web applications may use cookies or similar technologies to provide functionality, maintain sessions, improve security and understand usage.

Where required, users will be provided with information and choices regarding cookies.

15. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

If we make material changes, we may notify customers or users through appropriate channels.

16. Contact

If you have questions about this Privacy Policy or how we process personal data, please contact:

Postrack Europe AB

Regattagatan 22A

723 48 Västerås

Sweden

Email: info@postrackeurope.com